FAQs

FAQs

 

What is Glow Concierge? 

  • Glow Concierge is Zurich’s digital beauty concierge offering a range of beauty and fitness services at home, your hotel or office.  

 

What kind of partners do you work with

  • Glow Concierge only works with partners who are thoroughly vetted and tested in order to ensure the treatment will always be of the highest standards. Our partners are highly skilled and trained. 

 

What services does Glow Concierge offer? 

  • Glow Concierge offers a wide range of premium beauty services such as facials, manicures, pedicures, massages, eyelash extensions, makeup (including makeup for weddings or special events) blow dries, braids, up-dos, massages, and other wellness services such as nutrition, yoga, pilates and other workouts.  

 

What products do your partners use and which brands do they work with? 

  • Our partners only work with the best and most premium products and we promote vegan products as much as possible. If you have any special requests, concerning the products that are used, please discuss directly with the specialist. If you would like more information before the appointment, please send us an email: info@glowconcierge.ch  

 

Which areas do you cover? 

  • Glow Concierge currently covers the Canton of Zurich, parts of Schwyz, Aargau, Luzern and St. Gallen. Please fill in your postcode on the app or website to see who is available in your area. Please contact info@glowconcierge.ch if you can’t find what you are looking for. We also offer everything on demand. You can also have a look on our map to see if we serve your postcode. You can do this here: https://glowconcierge.ch/home/contact  

 

How does Glow Concierge work? 

  • Glow Concierge provides at-home beauty and fitness services. Download the Glow Concierge app from the App Store or have a look on the website to select your appointment with the specialist of your choice. Book a treatment at home or at any other location you may desire. Payment is completely taken care of through the app/website with no need for cash. Any special requests? Please contact our concierge team on info@glowconcierge.ch      

    

How can I redeem a promo code? 

  • You can simply add your promo code on the app or website after you have selected your preferred beauty partner and the treatment and the bookings price will be automatically updated. 

 

My promo code doesn’t seem to work, what do I have to do now? 

  • Please contact info@glowconcierge.ch if your code doesn’t work. Please note most promo codes can only be used once. 

 

My app is not working, what can I do? 

  • Although we aim for our app to be working correctly at all times, please do contact info@glowconcierge.ch if you are facing any difficulties. Our team of tech experts are always happy to help. 

 

I would like a beauty service, such as a special makeup look that is not specified on your app or website, what can I do? 

  • We are a premium beauty concierge and can provide any beauty or fitness service you would like. Please get in touch with info@glowconcierge.ch  and we will try to find something that suits your needs.  

 

I would like to book for a group, how can I do this? 

  • Glow Concierge would love to help! Please contact info@glowconcierge.ch we can discuss suitable options with you. We offer special rates for packages for baby showers, birthday parties, children parties, bachelorette evenings, weddings etc. We also offer corporate days.   

 

How do you vet your partners? 

  • All our partners are thoroughly pre-screened, vetted and tested by Glow Concierge to ensure only the best can join our platform. Our vetting process is extensive, with further details available on request. In addition we thoroughly review their past experience and try every service out ourselves first (lucky us)! 

 

How can I be sure that I will get only the best partners for my treatment

  • We only allow the best partners on our platform, which is why we have a very thorough selection process in place. Every single beauty or fitness specialist has been tried and tested by ourselves so we can be sure that we deliver only an excellent service. If, for any reason, you are not happy with your treatment, please do get in touch with us on info@glowconcierge.ch 

 

How do I make a booking? 

  • You can make a booking on the app itself or you can check out our website and book your treatments on there. The Glow Concierge app is currently available in the App store and Google Play. Once you have selected your desired specialist and treatment, we will send them to you. A booking confirmation email will also be sent over with all the necessary details 

 

I have made a booking with one of your partners, what happens next? 

  • One of our partners will arrive at your location at the scheduled time. They will bring towels, products and a bed (if required) so all you need to do is sit back and enjoy your treatment. Payment is taken securely on the app or website at the time of booking. 

 

My selected specialist hasn’t arrived yet, what do I do? 

  • Our partners will always try to be exactly on time as we appreciate how important this is, but sometimes things outside our control can cause delays. Where we can, we will also inform you if one of our partners is arriving later than expected. If you haven’t heard from us, please contact us by emailing info@glowconcierge.ch to let us know your specialist hasn’t arrived yet and we will look into this for you.  

 

I am running late for my own booking, what do I need to do? 

  • Please contact our partner directly by emailing them, you will find their email address on your booking confirmation. 

 

How can I contact my specialist? 

  • As soon as you have booked a treatment we will send you a booking confirmation with the telephone number and email of the selected partner.  

 

Can I choose my specialist? 

  • Absolutely! You can book a specific partner on the app or website. If your favourite specialist is not available on the app or website please email info@glowconcierge.ch 

 

How can I amend my booking? 

  • You can amend your booking, directly on our website or app yourself. This is possible up to 24 hours before your booked appointment.  

 

How can I cancel a booking? 

  • You can cancel your booking, directly on our website or app yourself. This is possible up to 24 hours before your booked appointment. If you have to cancel your appointment within the 24 hours before the appointment please contact us directly on info@glowconcierge.ch  

 

What is your cancellation policy? 

  • It is free of charge to cancel up to 24 hours of your appointment 
    We charge 100% of the total booking price if a booking is cancelled within 24 hours or less of the booking 

 

Can I book beauty services in advance? 

  • Yes of course! You can book beauty and fitness services up to four weeks in advance via the app or website. If you have a special request such as for events, weddings or anything else that you would like to book further in advance please contact Glow Concierge on info@glowconcierge.ch  

 

Is there a minimum order value? 

  • Most of our partners have their own minimum call out, which is detailed on their profile. 

 

Do I need to tip the specialist? 

  • Whether you tip or not is completely up to you. You can tip in cash after the specialist has provided the treatment. Our specialists will of course keep 100% of their tips 

 

How long does it take to process a refund? 

  • Glow Concierge will always process a refund within 48 hours from the time of cancellation (during working hours). Depending on your bank, it will then take between 3 - 5 working days for the refund to be fully processed into your account. 

 

I would like to work with Glow Concierge as a partner, how can I apply? 

  • We are always looking for new partners! Please send your CV to recruitment@glowconcierge.ch and we will get in touch as soon as possible. 

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