Security and Privacy

PRIVACY POLICY OF GLOW CONCIERGE GMBH SECURITY AND PRIVACY:

Glow Concierge GmbH ("We") is committed to protecting and respecting your privacy and the security of your personal information. This policy (together with our Terms of Service and any other documents referred to) sets out the basis on which we use any personal information that we collect from you or that you provide to us. Please read the following points carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting www.glowconcierge.ch, you consent to and consent to the practices described in this policy.

In terms of the General Data Protection Regulation, Glow Concierge GmbH, Sellenburen 1, 8143 Stallikon, is responsible for data.

Information we collect from you:

We collect and process the following data about you:

Information You Give Us. This is information about you that you give us by filling in forms on our website www.glowconcierge.ch (our website) or by corresponding with us by telephone, email or other means. It includes information you provide when you register to use our site, search for a service, make a booking on our site, participate in discussion boards or other social media features on our site, enter a competition, promotion or respond to a survey, email newsletters and when you report a problem with our website. The information you provide may include your name, address, email address and phone number, gender, financial and credit card information.

Information we collect about you: In relation to each of your visits to our website, we automatically collect the following information:

• technical information, including the Internet Protocol (IP) address through which your computer connects to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

• Information about your visit, including full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, response times, download errors, length of visits on specific pages Page interaction (e.g. scrolling, clicks and mouse movements), methods of scrolling from the page and any phone number used to call our customer service number.

Information We Receive From Other Sources: This is information we receive about you when you use any of the other websites we operate or the other services we offer. If so, we will have informed you when we collected that data if we intend to share that data internally and combine it with data collected on this website. We have also told you why we share and combine your data. We work closely with third parties (e.g. business partners, subcontractors in IT, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from you and the purposes for which we intend to use that information.

OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. Cookies are small files that are stored in your web browser by our website. Our website cookies do not collect any personal information about you, nor do they allow us access to your computer. All information is collected lawfully and in accordance with the law.

We use tracking cookies to determine which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical purposes and no personal data is stored.

You can accept or reject cookies. All web browsers automatically accept cookies; You can change your browser security settings to block cookies, although you should be warned that changing cookie settings may affect the performance of our website.

HOW WE USE THE INFORMATION

We only use your personal data when the law allows it. In most cases, we will use your personal information in the following circumstances:

• If we need to perform the contract we have with you.

• If we have to comply with a legal obligation.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may also use your personal information in the following situations, which are likely to be rare:

• If we need to protect your interests (or the interests of others).

• If it is required in the public interest or for official purposes.

We need all types of information in the list above, mainly in order to perform our contract with you and to comply with legal obligations. In some cases, we may use your personal information to pursue the legitimate interests of our own or third parties, provided your interests and fundamental rights do not override those interests. The situations in which we process your personal data are listed below:

Information You Give Us. We will use this information :

• To perform our obligations under the contract between you and our suppliers and to provide you with the information, products and services that you request from our suppliers;

• to provide you with information about other goods and services we offer that are similar to those that you have already booked or inquired about;

• to provide you with information about goods or services which may be of interest to you;

We will only contact you electronically (by email or SMS) if you have expressly consented to us. If you are happy that we are using your information in this way and are happy that we are sharing your information with third parties for marketing purposes, please tick the appropriate box on the form on which we collect your information.
to notify you about changes to our service;
to ensure that content from our website is presented in the most effective manner for you and your computer.
Information We Collect About You. We will use this information:

• to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

• to improve our website, to ensure that content is presented in the most effective manner for you and for your computer;

• to allow you to participate in interactive features of our Service, when you choose to do so;

as part of our efforts to keep our website safe and secure;
• to measure or understand the effectiveness of the advertising we serve to you and others and to provide you with relevant advertising;

• to make suggestions and recommendations to you and other users of our website about goods or services that may be of interest to you or their customers.

Information we receive from other sources. We will combine this information with information you give us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Some of the above grounds for processing will overlap and there may be multiple grounds justifying the use of your personal information.

• If you do not provide personal information

If you do not provide certain information when requested, we may not be able to perform the contract we have with you or we may be prevented from complying with our legal obligations.

• Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason may become compatible with the original purpose. If we need to use your personal information for another purpose, we will let you know and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent in accordance with the above rules where required or permitted by law.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We may need to share your information with third parties, including third party service providers and other companies in the group. We require third parties to respect the security of your information and treat it in accordance with the law. We may transfer your personal information outside of the EU. If you do this, you can expect similar protections in relation to your personal information.

You agree that we have the right to share your personal information with:

• Selected third parties including:

o Business partners, suppliers and subcontractors, but only to perform a contract we have with you;
o Advertisers and ad networks who need data to select and serve relevant ads to you and others. Note: We do not provide our advertisers with any personally identifiable information, but we do provide them with aggregate information about our users (for example, we may tell them that 500 men under the age of 30 clicked on their ad on any given day). We may also use this aggregate information to help advertisers reach the audience they want to target (e.g., women in 8001). We may use the Personal Information we collect from you to enable us to fulfill the wishes of our advertisers by showing their advertising to this audience;
o Analytics and search engine providers who help us to improve and optimize our website;
o Credit reference agencies for assessing your creditworthiness where this is a condition of entering into a contract with you.
The following third-party service providers process personal information about you for the following purposes:

• Webmob: They manage the maintenance of our website and customer communications preference center so you can update your email address, brochures and third-party preferences at any time.

• Hostpoint: To deliver e-mails that you have requested or to confirm and send e-mails for each order that you place with us.

• Facebook & Instagram: to serve you and others with relevant ads.

• Feefo: To process any report you submit about the Glow Concierge service and products.

• Google: to help us improve and optimize our website.

• Hostpoint: Our website operator will process every order that you place with us online.

• PayPal: to process payment for an order you place with us.

• Stripe: to process payment for an order you place with us.

TRANSFER OF INFORMATION OUTSIDE THE EEA

We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy statement. There is no adequacy decision by the European Commission in relation to these countries. This means that the countries to which we transfer your data do not offer an adequate level of protection for your personal data.

However, to ensure that your personal information receives an adequate level of protection, Epsilon Abacus has established the EU Model Clauses in accordance with the provisions, 'Interaffiliate Data Processing and Transfer Agreement' to ensure that your personal information is treated by these third parties in a manner , which complies with and respects EU and Swiss data protection laws.If you need more information about these protections, you can request them from our Data Protection Officer.

If you would like more information, please email us at info@glowconcierge.ch or write to us at the following address: Glow Concierge, Sellenburen 1, 8143 Stallikon

SAFETY

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed, altered or disclosed without authorization. This includes Secure Socket Layer (SSL) technology to ensure your data is secure and the information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a safe environment by displaying a closed padlock icon or an image of a key in the bar at the base of your screen.

In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable authority of a suspected breach where we are legally required to do so.

HOW LONG WE KEEP YOUR PERSONAL DATA

We will retain your personal information only for as long as is necessary to fulfill the purposes for which we collected it, including to comply with any legal, accounting or reporting obligations. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the possible risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and in order to achieve those purposes be able to achieve by other means and the applicable legal requirements.

In certain circumstances, we may anonymize your personal information so that it can no longer be associated with you. If so, we may use that information without further notice to you.

RIGHT TO ACCESS, RECTIFICATION, DELETION OR COMPLAINT

• It is your duty to inform us of any changes

It is important that the personal information we hold about you is accurate and up to date. Please inform us if your personal data changes at a later date.

• Your rights in relation to personal information:

You have the right to assert your data protection rights at any time and to request information about whether and which personal data about you is processed by us. You can also have your personal data corrected, blocked or deleted at any time by sending a written message and appropriate proof of your identity to the following address: info@glowconcierege.ch.

Usually no fee is required. You do not have to pay a fee to access your personal information (or exercise the other rights). However, we may charge a reasonable fee if your request for access is manifestly unfounded or excessive. Alternatively, we may refuse to fulfill the request in these circumstances.

• What we need from you:

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or exercise your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

• Right to withdraw consent

In the few instances where you have given your consent to the collection, processing and disclosure of your personal information for a specific purpose, you have the right to withdraw your consent to that specific processing at any time. To withdraw your consent, please contact info@glowconcierge.ch. Once we have received notification that you have withdrawn your consent, we will no longer process your data for the purpose or purposes with which you initially consented, unless we have another legitimate basis for doing so.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we accept no responsibility or liability for these policies. Please review these policies before submitting any personal information to these websites.

PRIVACY MANAGER

We have appointed a data protection officer who monitors compliance with this data protection declaration. If you have any questions about this data protection declaration or the handling of your personal data, please contact the data protection officer. You have the right to complain to the Swiss supervisory authority for data protection issues at any time.

CHANGES TO OUR POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check these regularly to see updates or changes to our privacy policy.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies exhibited by those websites/services and advise you to exercise caution and refer to the privacy policies and terms of those websites.

COPYRIGHTS

The content of this website and other Glow Concierge publications are owned or licensed to Glow Concierge GmbH or are used with the permission of the owner. Reproduction only with permission.

CONTACT

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to our data protection officer: Glow Concierge, Sellenburen 1, 8143 Stallikon or by email to info@glowconcierge.ch.